Introduction
When it comes to specialist equipment such as stairlifts, reliable logistics are essential. Customers are often elderly or have limited mobility, meaning delivery delays or damaged goods are simply not an option. A national stairlift company approached Gus Logistics to provide a complete logistics solution that would ensure their products reached installers and end-users quickly, safely, and with the flexibility their business required.
The Challenge
The stairlift company was experiencing several pain points in its supply chain. These included:
Storage issues: Limited warehouse space was affecting their ability to hold sufficient stock.
Inefficient pick and pack processes: Preparing parts and smaller components for engineers was time-consuming.
Delivery pressures: Customers required tight delivery windows to minimise disruption, particularly where installations were scheduled in private homes.
Flexibility: Seasonal demand meant the business needed a logistics partner who could scale up or down as required.
These challenges were impacting efficiency, costs, and customer satisfaction. The company needed a partner who could not only manage logistics but also act as an extension of their team.
Our Solution
At Gus Logistics, we designed a tailored logistics package to meet the company’s needs. This included:
Warehouse Storage in Cheshire: Providing secure, well-managed storage space for stairlifts and associated parts, giving the client confidence in stock availability.
Pick and Pack Services: Implementing a structured system to prepare orders for engineers, ensuring all parts and accessories were accurately packed and ready to go.
Reliable Distribution: Coordinating deliveries across the North West and beyond, using our network to ensure on-time transport to installers and directly to customers’ homes where required.
Scalable Support: Offering flexible storage and distribution options to meet seasonal peaks in demand without unnecessary overheads during quieter months.
The Results
By working with Gus Logistics, the stairlift company achieved:
Reduced delivery times – with stock stored locally and managed efficiently, products reached customers and engineers faster.
Improved customer satisfaction – reliable delivery windows helped installations run smoothly, reducing stress for customers who relied on the equipment.
Lower operating costs – outsourcing storage, pick and pack, and distribution meant the company saved on warehousing overheads and staff costs.
Peace of mind – with Gus Logistics handling logistics, the stairlift company could focus on its core business: manufacturing and installing quality stairlifts.
Client Feedback
“Working with Gus Logistics has transformed how we manage our supply chain. Their team is professional, flexible, and always ready to go the extra mile. Knowing they are handling our storage and deliveries means we can concentrate on providing the best possible service to our customers.” – Operations Manager
Conclusion
This partnership demonstrates how outsourcing logistics can help specialist companies deliver exceptional service to their customers. By managing warehousing, pick and pack, and transport, Gus Logistics provided the stairlift company with a reliable, scalable solution that directly improved efficiency and customer experience.
At Gus Logistics, we understand that every business has unique challenges. Whether it’s supporting a stairlift company or providing logistics solutions for other industries, we tailor our services to ensure products move smoothly from storage to customer.
